Business Process Outsourcing (BPO)

JRSCA is supporting 30+ clients for verification, investigations, and due diligence services PAN Kerala thru our exhaustive Field Resources for direct on the field verification. We also do provide Tele verification services at competitive rates. Our entire operations are system controlled, centralised and real time to ensure 100% Quality and TAT. At present we are supporting TELECOM, BANKING, NBFC and INSURANCE SECTOR. Our new business vertical added supports quick and accurate market survey activity for Market research thru our in-house application.

Support from dedicated client service agents

Being knowledgeable in your field, really matters for us as, we want to achieve excellence in our processes and 100% customer satisfaction.

Personalized Dashboards

Our services include the personalised dashboards to arm you with the customizable workspace. It is necessary to keep track of all the ongoing projects, any unfinished business and your potential interests in one place.

Login into our software takes you automatically to your dashboard. The dashboard will work as a central place for all your business. It is very helpful in controlling all the business operations with ease.

Customer profile verification/ Customer point verification (CPV)

JRSCA provides a number of services, one of which is CPV. For purpose of verification, CPV entails a number of services which are provided to both, Banking & Non-Banking Sectors, in addition to Insurance Sectors. Services include Verification of Addresses, Tele, and Documents etc. to name a few. We are delivering Field Verification Services for Personal loans, SME Loans, Business Loans, Auto Loans, Education Loans, Mortgage Loans, & Commercial Vehicle Loans etc.

  • Residential Verification
  • Office Verification
  • Self employment verification

Risk Containment Unit (RCU)/ Risk Intelligence & Control (RIC)

“Each customer has the potential to become fraudulent, intentionally or unintentionally.” Be vigilant.

We support our clients in assessing and mitigating risks. Our RIC team helps in identifying frauds/potential frauds and discrepancies in profiles, documents, company policies and procedures etc. We help our client to build shield from RISK. Even a small observation provided by us can lead to big savings for the organization.

PFI & Firm Profiling

Profiling a customer or entity correctly is very crucial for a lending party. We analyse income, liability and assets of the party and support our client to mitigate the risk of bad debt.

CA Assessment

Lenders must conduct "CA assessments" of every reverse mortgage borrower to ensure that person has enough money to pay ongoing costs, such as property taxes and homeowners insurance, over the life of the loan.

We examine the borrower's sources of income documents, such as tax returns and bank account statements etc.

Any credit trouble will have to be explained. We determine whether the explanation qualifies as an "extenuating circumstance" in getting the loan approved.

Document Verification

We help our client to collect and verify documents to reduce and mitigate risk of accepting and processing fraudulent documents. We make sure that the documents & the customer is genuine. This will help to reduce risk.

Employee Verification

Our range of verification and investigation service can be used by any one ranging from multinational companies for their employees and business associations to even individuals for their personal satisfaction and safety.

Market Research

Market research & Survey includes social and opinion research is the systematic gathering & Interpretation about individual or organizations using the statistical and analytical methods and techniques of the applied sciences to gain insight or support decision making. The identity of respondents will not be revealed to the user of the information without explicit consent and no sales approach will be made to them as a direct result of their having provided information.

Marketing research is "the process or set of processes that links the producers, customers, and end users to the marketer through information — information used to identify and define marketing opportunities and problems; generate, refine, and evaluate marketing actions; monitor marketing performance; and improve understanding of marketing as a process. We do the Marketing research specifies the information required to address these issues, designs the method for collecting information, manages and implements the data collection process, analyzes the results, and communicates the findings and their implications.

Why, What, When & How.

Creating awareness: if goal is to create awareness in the market about your product or service, the research should center around attitudes, usage, public relations, and advertising messages.

Retention: if goal is to increase purchase from current customer base and enhance customer loyalty, research should center around customer satisfaction and behavioral insights.

Targeting: if goal is to determine which segment of the population has the highest return on investment, research should center around brand positioning and competitive analysis.

Acquisition: if goal is to optimize marketing message to acquire more sales, research should center around product concept, usability, pricing & advertising testing.